FAQ

SRT, ASS, SSA, VTT, SBV, SUB, SMI, and LRC files are supported in the subtitle workflow.

Yes. AI translation, bilingual merge, and summarizer runs start after sign in so credits, files, and progress stay tied to your account.

Yes. Cleaner, timing shifter, and converter are available as utility tools, and saved history works better once you sign in.

Both. Short runs may start quickly, but production processing can queue work so a separate worker can handle it safely.

Credits are estimated before the run starts based on subtitle size, cue density, and processing overhead, then reserved for the job.

If a queued job stays stuck for too long, it can be failed automatically or cancelled manually once it qualifies, and reserved credits are released back to your balance.

Purchased credit-pack vault credits expire 30 days from the latest qualifying top-up date.

Yes. Subscription state follows the billing provider confirmation. Once cancellation is confirmed, the website updates your subscription benefits accordingly.

Mayar requires a mobile field when creating a payment link. That requirement comes from the payment provider, not from subtitle processing itself.

Standard pay-as-you-go access lasts 1 day. Active subscriptions keep files available for 7 days unless the plan details say otherwise.

No. Files and outputs are stored in private server paths and are downloaded through the app, not through public file URLs.

Yes. The account area includes preview, edit, and export actions. Local editor changes stay in your browser until you export a new file.

No. Saved summary sessions are removed after 30 days without activity unless you delete them earlier yourself.

No. AI output is fast, but you should still review language quality, timing, formatting, and context before publishing.

Yes. The bilingual tool exports both SRT and styled ASS output when the run succeeds.

You can selectively remove SDH notes, speaker labels, formatting leftovers, music-note symbols, hearing-impaired descriptions, and extra punctuation or whitespace.

The timing shifter uses milliseconds. One second equals 1000 milliseconds. Positive numbers push subtitles later, while negative numbers pull them earlier.