Refunds
Refund Policy
How we handle failed runs, accidental purchases, and billing questions.
Failed processing
If a translation file fails before completion, reserved credits for that failed file are released back to the account automatically.
Subscription and top-up issues
If you believe a payment was charged incorrectly, contact support with the order details and we will review the provider event history before confirming a refund outcome.
Support channel
Send refund questions to support@translatemysubtitle.com.